Member Services Rep Full Time Day Monday - Friday

Fitton Clubs•Cranberry, PA

5d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for members, prospective members, and guests at Planet Fitness. The role provides friendly, professional customer service and helps create an exceptional “Judgement Free” member experience by answering questions, supporting membership transactions, and maintaining a clean, comfortable, and welcoming club environment. The position is on-site and reports to the Club Manager or Assistant Club Manager. The listed schedule is full-time day, Monday through Friday. The MSR shares information about memberships and amenities, assists prospective members with tours and sign-ups, and processes check-ins, new memberships, cancellations, and payments. The role also includes answering phones, following assigned opening and closing procedures, responding to member concerns, and informing a manager of issues as needed. The representative performs cleaning and organization duties throughout the shift, including maintaining restrooms, locker rooms, workout areas, and cleaning stations. The role requires a national sex offender registry search, satisfactory background-check results for continued employment, CPR/AED certification within company time frames, and tanning certification within company time frames. Bilingual English/Spanish applicants are encouraged to apply.

Requirements

Must be at least 18 years old.
Must work on-site; the position is not remote.
Upbeat, professional, positive attitude and strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented interactions with members and employees.
Commitment to cleanliness and a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Must obtain and maintain CPR/AED certification within required time frames and maintain the physical ability to perform CPR/AED in a medical emergency.
Must obtain tanning certification within company-required time frames.
Must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background-check outcome.
Ability to perform the physical demands of the position, including prolonged standing and walking; frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement, and lifting up to 50 pounds.
Ability to operate assigned equipment and communicate verbally in person or by phone.
Normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish; applicants are encouraged to apply.

Responsibilities

Greet members, prospective members, and guests in a friendly, professional manner.
Provide outstanding customer service and help create a positive club experience.
Respond promptly and courteously to member questions and concerns, and assist with account inquiries, changes, and billing questions.
Explain Planet Fitness memberships, amenities, specials, and upgrades, and assist prospective members with tours and sign-ups.
Work toward membership and customer service goals.
Check members into the system using the club’s POS system and answer phones professionally.
Accurately process new memberships, cancellations, and payments.
Follow assigned opening and closing procedures.
Inform the Assistant Manager or General Manager of issues as needed.
Perform assigned cleaning duties and help maintain restrooms, locker rooms, workout areas, and other club spaces.
Return weights to appropriate rack areas, walk the floor to keep the club clean, organized, and safe, and refill cleaning stations and supplies as needed.
Obtain and maintain CPR/AED certification and obtain tanning certification within required time frames.