Member Services Rep Full Time Day Monday - Friday

Planet Fitness - Fitton Clubs•Cranberry Township, PA

13h•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for Planet Fitness members, prospective members, and guests. The role provides exceptional customer service and supports membership inquiries and transactions while helping maintain a clean, comfortable, friendly “Judgement Free” club environment. The position is on-site and is described as full-time day, Monday through Friday. MSRs greet and assist members and guests, answer questions, support account and billing needs, explain memberships and amenities, conduct tours, assist with sign-ups, and promote membership specials and upgrades. They also handle front-desk and point-of-sale tasks, including check-ins, calls, membership processing, payments, cancellations, and assigned opening or closing procedures. The role includes ongoing cleaning and organization of the facility, such as restrooms, locker rooms, and workout areas, and replenishing cleaning supplies. Applicants must be at least 18, dependable, punctual, professional, positive, and able to follow instructions and company procedures. Employees must obtain and maintain CPR/AED certification and obtain tanning certification within company-required time frames. Day and evening MSRs must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background check. The work takes place indoors and may involve noise, dust, cleaning chemicals, and gym equipment. It requires prolonged standing and walking, frequent bending and other movement, and lifting up to 50 pounds. The employee must be able to perform CPR and operate equipment as needed. High school completion or equivalent, prior fitness-club experience, and a basic understanding of cleaning chemicals and safety standards are preferred. Bilingual English/Spanish applicants are encouraged to apply.

Requirements

Must be at least 18 years of age.
Must be able to work on-site; the position is not remote.
Must have an upbeat, professional, positive attitude and a strong work ethic.
Must be reliable, punctual, and dependable.
Must interact professionally, respectfully, and in a solutions-oriented manner with members and employees.
Must be committed to cleanliness and creating a positive member experience.
Must be able to learn and apply company cleaning practices, policies, and procedures.
Must be able to read and follow verbal and written instructions.
Must obtain and maintain CPR/AED certification within company-required time frames and maintain the physical ability to perform CPR/AED in a medical emergency.
Must obtain tanning certification within company-required time frames.
Day and evening MSRs must submit to a National Sex Offender Registry search; continued employment is contingent on a satisfactory background check.
Must be able to stand and walk for prolonged periods; frequently stoop, bend, kneel, climb, reach, twist, and perform repetitive hand movements; and lift up to 50 pounds as required.
Must be able to perform CPR, operate equipment as needed, and communicate verbally in person or by phone.
Normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a fitness club setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish language skills are encouraged.

Responsibilities

Greet members, prospective members, and guests in a friendly, professional manner.
Provide outstanding customer service and a positive club experience.
Respond promptly and courteously to member questions and concerns; escalate issues to the Assistant Manager or General Manager as appropriate.
Assist members with account inquiries, account changes, and billing questions.
Explain Planet Fitness memberships and amenities, give tours, assist with sign-ups, and promote membership specials and upgrades.
Work toward membership and customer service goals.
Check members in using the club’s POS system and answer phones professionally and efficiently.
Accurately process memberships, cancellations, and payments.
Follow assigned opening and closing procedures.
Perform assigned cleaning duties and help keep the facility, including restrooms, locker rooms, and workout areas, clean and neat.
Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.