Member Services Representative Full Time Monday-Friday

Planet Fitness • Bridgeton, NJ

4d

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes front-desk support, member account assistance, tours for prospective members, and helping maintain the club’s cleanliness and neatness.

This is a full-time position scheduled Monday through Friday, with compensation of $16.00 per hour. Employees at franchise locations are employed by the franchisee, not PFHQ.

Requirements

• Basic computer proficiency.
• A passion for fitness and health.
• An upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Strong listening skills and the ability to empathize and solve problems.
• Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
• High school diploma or GED equivalent required.
• Must be 18 years of age or older.
• Ability to stand and walk continually during the shift.
• Ability to talk continually in person or on the phone during the shift.
• Ability to occasionally lift up to 50 lbs.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle front-desk activities, including answering phones in a friendly manner and assisting callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns promptly and professionally, escalating matters to the Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED