Member Services Rep Full Time Day

Fitton Clubs•Oregon, OH

3d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for members, prospective members, and guests at a Planet Fitness club. The role provides exceptional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly Judgement Free Zone. The MSR supports a positive member experience through professional interactions, timely assistance, and knowledge of club culture, policies, and procedures. This is an on-site, full-time day position. Bilingual English/Spanish applicants are encouraged to apply.

Requirements

Must be at least 18 years old.
Must work on-site; this is not a remote position.
Must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background-check outcome.
Must obtain and maintain CPR/AED certification within required time frames and be physically able to perform CPR/AED during a medical emergency.
Must obtain Tanning Certification within the company's required time frame.
Upbeat, professional, and positive attitude with a strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented in interactions with members and employees.
Commitment to cleanliness and creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Ability to perform CPR and operate equipment as needed.
Normal vision and hearing, with or without correction.
Ability to verbally communicate in person and by phone to exchange information.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a fitness club setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
Assist members with account inquiries, account changes, and billing questions.
Explain memberships and club amenities; assist prospective members with tours and sign-ups.
Promote current membership specials and upgrades, including Black Card membership, and meet or exceed membership and customer service goals.
Check members into the club using its POS system and answer phones professionally and efficiently.
Process new memberships, cancellations, and payments accurately.
Follow assigned opening and closing procedures.
Escalate issues to the Assistant Manager or General Manager as appropriate.
Perform assigned cleaning duties throughout the shift and help keep restrooms, locker rooms, workout areas, and the overall facility clean and neat.
Return weights to their designated rack areas and regularly walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.