Member Services Rep Full Time Day

Planet Fitness - Fitton Clubs•Salt Lake City, UT

3d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for Planet Fitness members, prospective members, and guests. The role provides exceptional customer service and supports membership inquiries and transactions while helping maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. The MSR contributes to a positive member experience through friendly, professional interactions, prompt support, and knowledge of club culture, policies, and procedures. This is an on-site position.

Requirements

Must be at least 18 years old.
Must work on-site; the position is not remote.
Must submit to a National Sex Offender Registry search; continued employment is contingent on a satisfactory background-check outcome.
Must obtain and maintain CPR/AED certification within company-required time frames and be physically able to perform CPR/AED in a medical emergency.
Must obtain tanning certification within company-required time frames.
Upbeat, professional, and positive attitude and strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented interactions with members and employees.
Commitment to cleanliness and a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Ability to perform CPR and operate equipment as needed.
Ability to verbally communicate in person and by phone to exchange information.
Normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish applicants are encouraged.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
Assist with account inquiries, account changes, and billing questions.
Provide information about memberships and amenities, assist prospective members with tours and sign-ups, and explain membership specials and upgrades.
Meet or exceed membership and customer service goals.
Check members into the club using its POS system and answer phones professionally and efficiently.
Accurately process new memberships, cancellations, and payments.
Follow assigned opening and closing procedures.
Inform the Assistant Manager or General Manager when issues arise.
Perform assigned cleaning duties and help keep the facility, including restrooms, locker rooms, and workout areas, clean and neat.
Return weights to the appropriate rack area and regularly walk the floor to help ensure the club is clean, organized, and safe.
Refill cleaning stations and supplies as needed.