Member Services Rep Front Desk - Early Morning

Excel Fitness•Pantego, TX

3d•Onsite

About The Position

The Member Services Rep Front Desk supports daily club operations and provides service to members and prospective members in a Planet Fitness club. The role maintains club cleanliness and presentation, assists members with club amenities and equipment, follows company policies and safety procedures, and supports membership promotions and operational strategies. The position may be full-time or part-time depending on business needs, with scheduled hours set within normal club operating hours. Work may also be required outside a regularly scheduled shift, including mornings, evenings, weekends, and overnight. The position has no supervisory responsibilities and expects 0% travel.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications required before working alone; uncertified team members may complete training within the first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Ability to meet the stated physical demands, including lifting and moving objects weighing up to 75 pounds occasionally.

Responsibilities

Perform assigned duties to the best of one's abilities during the assigned work shift.
Monitor and maintain club cleanliness and atmosphere, conduct club walkarounds, complete assigned cleaning tasks, and reinspect completed work.
Stay proficient in use of the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently, and stay current on required certifications and training courses.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and communicate with members to deliver a high level of service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate inventory-order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist applicable members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable procedures.
Assist the GM and represent the company at community events and other outreach activities.