Member Services Associate

Power Wellness•Stockbridge, MI

About The Position

The Member Services Associate provides a high level of customer service to members, guests, and prospective members at the Stockbridge Wellness Center. The role provides membership information, supports enrollment, helps maintain customer satisfaction, and contributes to membership recruitment and retention. The associate oversees service-desk interactions and procedures, promotes and sells memberships and related services, schedules appointments using Compete, and supports effective communication across departments. The position also requires familiarity with sales and payment procedures and the ability to stand for the length of a shift, generally 3–6 hours. Associates must maintain an average of five working shifts per month.

Requirements

Excellent interpersonal and communication skills, with the ability to work with members in a positive, service-based manner.
Ability to multitask and maintain a controlled, professional demeanor.
Proficient computer skills.
CPR/AED certification required within 90 days of hire.

Nice To Haves

High school diploma or GED preferred.
One-year certificate from a college or technical school preferred.
At least six months of related experience or training preferred.
Two to three years of sales, reception, and computer skills preferred.

Responsibilities

Oversee service-desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, guest passes, appointment check-ins, member feedback, lost and found, and providing information about scheduled activities and events.
Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
Schedule appointments in Compete, make reminder calls, process cancellations, and notify associates of appointments according to policy.
Follow opening and closing procedures, balance drawers from daily sales, and apply credit card, check, and cash-drawer policies.
Enroll members through contracts by explaining membership terms, obtaining signatures and payment, and providing the member handbook.
Communicate effectively by radio with other departments as needed.
Work toward established member and guest satisfaction metrics, including Secret Shops and Member Survey scores.
Maintain an average of five working shifts per month.
Stand for the length of a shift, generally 3–6 hours.
Perform other duties as assigned.