Member Services Front Desk Associate
About The Position
Alliance Performance is seeking a friendly, organized, and proactive Member Services Associate to serve as the first point of contact for members and prospective clients at its fitness and training facility in Fair Lawn, New Jersey. The role contributes to a welcoming, high-energy community and supports the experience Alliance Performance provides across fitness, sports performance, and recovery services. The associate welcomes visitors, manages check-ins and attendance tracking, assists with member registrations and account updates, and helps maintain an organized and inviting front desk and common areas. The role also supports membership sales, promotions, and community events, and communicates schedule updates and other information to members through calls, texts, and emails. Full-time team members are eligible for the listed benefits. Employment is contingent on successfully completing a background check.
Requirements
- Friendly, outgoing, and highly personable.
- Organized and detail-oriented.
- Comfortable working in a fast-paced fitness environment.
- Strong communication skills, both in person and digitally.
- Passionate about health, fitness, and community.
- Motivated to help grow and strengthen the member experience.
- Successful completion of a background check is required for employment.
Responsibilities
- Warmly welcome members and prospective clients.
- Answer questions, offer guidance, and provide customer service consistent with the facility’s standards.
- Manage check-ins for scheduled sessions and walk-ins, track attendance accurately, and support smooth daily operations.
- Assist with registrations, cancellations, account updates, and other member management tasks using the facility’s systems.
- Maintain organized and accurate records.
- Keep the front desk and common areas clean, organized, and welcoming.
- Support membership sales efforts, promotions, and community events.
- Explain services to prospective members and guide them through sign-ups or upgrades.
- Communicate schedule updates, events, and promotions to members by calls, texts, and emails.
- Maintain consistent and professional communication.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k) with 4% matching
- Life insurance
- Short-term and long-term disability
- FSA and Dependent Care FSA
- Tickets at Work
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
