Member Services Agent

Coral Casino Beach & Cabana Club•Montecito, CA

2d•$20•Onsite

About The Position

The Member Services Agent is the first point of contact for Members and guests at the Coral Casino Beach & Cabana Club in Santa Barbara. The role provides welcoming, attentive service; assists with inquiries and reservations; and coordinates communications across departments to support an exceptional member and guest experience. The Agent maintains a professional, detail-oriented, and enthusiastic approach while upholding the Club’s hospitality standards. This position pays $20 per hour and is eligible for commission on retail sales. The Club describes its workplace as an ocean-view, historic luxury environment with a professional team. Work is primarily indoors, with occasional duties in hybrid indoor/outdoor settings. The schedule may include days, evenings, weekends, and holidays.

Requirements

Two-year college degree or at least two years of relevant hospitality or customer service experience.
Articulate, friendly, and proactive, with a dynamic, outgoing personality.
Strong verbal communication, organizational, and multitasking skills.
High level of professionalism, discretion, and client service.
Proficiency in Microsoft Office and other computer systems.
Reliable and honest, with commitment to the Club’s values and standards.
Ability to remain calm under pressure, manage Member concerns, and resolve conflicts effectively.
Strong critical-thinking and problem-solving abilities; creative and resourceful.
Fluency in English.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to stand at a desk for prolonged periods, up to 8 hours.
Ability to lift, carry, push, or pull items up to 25 pounds.
Ability to climb stairs, bend, stretch, twist, crouch, and reach as needed.
Ability to perform continuous mental and physical tasks, including repetitive motions.

Nice To Haves

Previous experience as a host/hostess, front desk agent, receptionist, retail associate, or tour operator.
CPR certification, or willingness to obtain it.

Responsibilities

Greet Members and guests by name with warmth and professionalism.
Manage front desk operations, including answering phones, responding to emails and app messages, and assisting with in-person inquiries.
Maintain accurate Member profiles, including special dates and preferences.
Provide accurate information about Club hours, events, fitness classes, and amenities.
Assist with Member and guest reservations for cabanas, dining, racquets, fitness, and special events.
Maintain the reception area’s cleanliness, visual appeal, and ambiance.
Process merchandise sales and gift-wrapping requests, and fulfill mobile and online orders.
Track and update guest visits and Member charges as needed.
Accept and relay messages for Members and staff; operate the telephone switchboard and direct calls appropriately.
Coordinate with other departments to communicate and resolve Member requests and feedback promptly.
Handle locker rentals and process rental requests.
Monitor and report unauthorized visitors and help enforce Club rules and policies as needed.
Keep reception supplies stocked and organized.
Perform administrative tasks such as filing, scanning, word processing, and data entry.
Support the Operations Manager and General Manager with assigned duties.
Attend required meetings and trainings.
Uphold Club policies, procedures, and service standards.
Promote a safe and supportive work environment.
Perform other duties as assigned.