Member Services Agent

Coral Casino Beach & Cabana Club • Montecito, CA

2d • Onsite

About The Position

The Member Services Agent is the first point of contact for Members and guests at the Coral Casino Beach & Cabana Club. This role is central to providing exceptional service by warmly welcoming arrivals, assisting with inquiries and reservations, and managing communication across departments. The Agent ensures a high standard of hospitality while supporting the overall guest experience with professionalism, attention to detail, and enthusiasm. This position is compensated at $20/hr and eligible for commission on retail sales.

Requirements

• Articulate, friendly, and proactive with a dynamic, outgoing personality.
• Strong verbal communication, organizational, and multitasking skills.
• High level of professionalism, discretion, and client service.
• Proficient in Microsoft Office and other computer systems.
• Reliable, honest, and committed to the Club’s values and standards.
• Calm under pressure; able to manage Member concerns and resolve conflicts effectively.
• Strong critical thinking and problem-solving abilities; creative and resourceful.
• Fluent in English.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

Nice To Haves

• Previous experience in roles such as host/hostess, front desk agent, receptionist, retail associate, or tour operator preferred.
• CPR certified (or willingness to obtain).

Responsibilities

• Greet Members and guests by name with warmth and professionalism.
• Manage front desk operations, including answering phones, responding to emails, responding to messages from our app and assisting with in-person inquiries.
• Maintain accurate Member profiles, including special dates (birthdays, anniversaries) and preferences to enhance personalized service.
• Provide accurate Club information, including hours of operation, upcoming events, fitness classes, and amenities.
• Assist with Member and guest reservations for cabanas, dining, racquets, fitness, and special events.
• Maintain the reception area with a focus on cleanliness, visual appeal, and appropriate ambiance (music, monitors, etc.).
• Process merchandise sales and gift-wrapping requests; fulfill mobile and online orders.
• Track and update guest visits and Member charges as needed.
• Accept and relay messages for Members and staff; operate the telephone switchboard and direct calls appropriately.
• Coordinate with other departments to ensure Member requests and feedback are communicated and resolved promptly.
• Handle locker rentals and processing rental requests
• Monitor and report unauthorized visitors; help enforce Club rules and policies as needed.
• Keep reception supply inventory stocked and organized.
• Perform general administrative tasks such as filing, scanning, word processing, and data entry.
• Support the Operations Manager and General Manager with assigned duties.
• Attend all required meetings and trainings.
• Uphold all Club policies, procedures, and service standards.
• Promote a safe and supportive work environment across all areas.
• Perform other duties as assigned.

Benefits

• 401(k) Retirement Plan with employer match
• Premium Health Coverage — medical, dental, and vision plans
• Paid Time Off
• Exclusive Employee Discounts — enjoy 30% off Fin’s menu and all retail items
• Memorable Employee Events
• Unparalleled Work Environment — ocean views, historic luxury, and a professional team dedicated to excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree