Member Service Agent

Austin Telco Federal Credit Union • Austin, TX

3d • Onsite

About The Position

Austin Telco Federal Credit Union is hiring a Member Service Agent for its South Austin branch. The role helps members make the most of their membership through service, financial education, community engagement, and support for branch operations. The agent builds member relationships, facilitates account origination and adoption of products and services, addresses member needs, and contributes to a positive member experience.

Requirements

• High school diploma or GED.
• At least two years of experience in a credit union or bank.
• Friendly and outgoing personality.
• Exceptional verbal and written communication skills.
• Time-management proficiency and problem-solving and networking capacity.
• Empathy and respect for members and colleagues.
• Integrity in all actions and a daily mindset of service and cooperation.
• Good credit standing, verified before interview.
• Completion of an assessment.
• Successful background check and drug screening upon offer.

Nice To Haves

• Completed related college coursework.
• Three or more years of experience in a credit union or bank.
• Industry certifications.
• Bilingual in Spanish and English.

Responsibilities

• Serve members and the community in keeping with the credit union’s mission and values, and take action to exceed member expectations.
• Collaborate with partners and departments to improve the member experience, communicate through multiple channels, and help create positive member journeys.
• Engage in community outreach and promote financial literacy and education through member interactions.
• Maintain knowledge of credit union products and services; facilitate account origination and product or service adoption.
• Ensure documentation is accurate and complete and processes are concluded properly.
• Identify opportunities to expand membership and portfolio growth, and provide solutions for members’ changing needs.
• Recommend process improvements to support efficiency and performance.
• Assist branch leadership with vault and transactional management needs.
• Coordinate with management to protect members and the credit union from fraud, scams, and unlawful activity.
• Comply with Bank Secrecy Act, Anti-Money Laundering, and Member Due Diligence policies and procedures.
• Complete assigned training and compliance courses, and perform branch roles as business needs require.
• Safeguard members’ and credit union property, information, and systems.
• Serve as a Notary Public as needed.
• Pursue professional growth and skill development.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Optional coverage for critical illness, legal support, and more.
• Paid federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• 401(k) with company match.
• Pension plan.
• Volunteer opportunities and credit union-sponsored events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED