Customer Service Agent
PrimeFlight Aviation Services•Monterey, CA
•Onsite
About The Position
The Customer Service Agent provides service to passengers and visitors at the airport, welcoming them, responding to inquiries, and assisting with check-in and boarding. The role supports a smooth passenger experience while addressing concerns and providing solutions. Agents work with airport departments, ground staff, crew, and security personnel, and follow airline policies, airport regulations, security requirements, and safety procedures. The position requires flexibility to work various shifts, including nights, weekends, and holidays.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment.
- Must communicate effectively in English, including reading, writing, and speaking.
- One year of customer service experience.
- Ability to access and interpret printed and electronic information, including using iPads/tablets, computers, and mobile devices.
- Ability to communicate effectively with colleagues and clients in person and electronically.
- Must pass a background check and drug screen.
- Must be eligible to acquire required credentials and clearances, as applicable, including FAA, RAIC, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
- Must be flexible to work various shifts, including nights, weekends, and holidays.
- Ability to perform the essential requirements satisfactorily, with reasonable accommodation available for individuals with disabilities.
- Ability to lift up to 70 pounds.
- Ability to stand and walk for prolonged periods in indoor or outdoor environments, as applicable.
- Ability to reach with arms, grasp with hands, push, pull, crawl, crouch, bend, stretch, squat, and kneel.
- Ability to work in moderate and sometimes high noise levels and hear and respond to spoken voices and audible alarms.
- Ability to perform repetitive arm, wrist, hand, and/or finger motions.
- Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Responsibilities
- Greet and assist passengers with check-in, boarding, and general inquiries.
- Provide accurate information about flight schedules, gate assignments, and airport services.
- Process passenger check-in and baggage efficiently and courteously.
- Assist passengers with self-service kiosks and online check-in procedures.
- Resolve customer issues and complaints professionally and promptly.
- Make announcements and inform passengers about flight changes and boarding times.
- Comply with airline and airport regulations and procedures.
- Manage boarding, including verifying travel documents and issuing boarding passes.
- Coordinate with ground staff and crew to support a smooth passenger experience.
- Process ticket sales, upgrades, and re-bookings as needed.
- Maintain knowledge of frequent flyer programs and customer loyalty services.
- Collaborate with security personnel to support passenger safety and security.
- Keep the work area clean, organized, and stocked with necessary materials.
- Participate in ongoing training and development to enhance customer service skills.
- Model PrimeFlight customer service and safety standards.
- Perform additional duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
