Customer Service Agent

Alphabe Insight Inc • Miami, FL

7d • $18 - $27

About The Position

Nexxaworks is seeking a dedicated, customer-focused Customer Service Agent to serve as a frontline representative and provide exceptional service and support. The agent engages with customers by phone, email, and chat to address inquiries, resolve complaints, and provide accurate information about the company’s products and services. The role involves maintaining customer records, following up to confirm issues are resolved, and coordinating with other departments to support problem resolution and improve service quality.

Requirements

• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with customer service software, databases, and tools.
• High school diploma or equivalent.

Nice To Haves

• Further education is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, and chat.
• Resolve product or service problems by clarifying complaints, determining causes, and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issues are resolved and they are satisfied.
• Coordinate with other departments to facilitate problem resolution and improve service quality.
• Provide customers with detailed information about products, services, and policies.

Benefits

• Competitive salary package.
• Opportunities for professional growth and career advancement.
• Collaborative and innovative work environment.
• Skill development through hands-on experience and mentorship.
• Exposure to diverse projects and industry-leading clients.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED