Customer Service Agent
Novra Corp•Charlotte, NC
•Onsite
About The Position
Novra Corp is seeking a Customer Service Agent to assist customers with questions, service requests, and general inquiries. The successful candidate will help deliver a positive customer experience through professional communication, efficient problem-solving, and reliable follow-up.
Requirements
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Excellent listening and interpersonal abilities.
- Customer-focused attitude and problem-solving skills.
- Basic computer proficiency.
- Ability to multitask and maintain accurate records.
- Dependable, organized, and professional approach to work.
Nice To Haves
- Previous customer service experience is preferred but not required.
Responsibilities
- Respond to customer inquiries through phone, email, and other approved communication channels.
- Provide accurate information about company services and procedures.
- Assist with routine customer concerns and service requests.
- Document customer interactions and maintain accurate records.
- Follow up on outstanding inquiries when necessary.
- Coordinate with internal departments to address customer needs.
- Escalate complex issues to the appropriate team members.
- Follow established customer service procedures and quality standards.
- Maintain professionalism and confidentiality when handling customer information.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
