Customer Service Agent

Advanced Air • Crescent City, CA

1d • Onsite

About The Position

Advanced Air, LLC is seeking a part-time Customer Service Agent to support operations at Del Norte County Airport in Crescent City, California. The role is 100% on-site and provides customer service in a fast-paced airport environment. Agents are expected to work in all weather conditions, including rain, snow, heat, and extreme temperatures, and may be exposed to fumes, dust, loud noises, and higher-than-sea-level altitudes.

The agent supports passengers throughout reservations, ticketing, check-in, boarding, baggage service, flight disruptions, and other travel needs. The position also involves preparing aircraft for flight, transporting passengers when required, following aviation and airport regulations, and maintaining Advanced Air’s customer-service standards. The position pays $16.90 per hour. The listed tentative schedules are part-time options of 20 or 25 hours per week; flexible hours, including evenings, weekends, holidays, and overtime, may be required as needed.

Requirements

• Must be authorized to work in the United States.
• Valid driver's license and clean driving record.
• At least 2 years of customer service experience.
• Experience with Microsoft Office products, including Outlook, Word, and Excel.
• Excellent communication and problem-solving skills.
• Ability to push, pull, and lift 50 pounds for extended periods.
• Ability to work efficiently under time constraints.
• High school diploma or equivalent.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as needed.
• Ability to pass FAA drug and alcohol testing and background checks, and submit to random drug testing when required.
• Must meet all local airport and TSA requirements.
• May be required to push or pull ground service equipment weighing approximately 5,000 pounds.

Responsibilities

• Greet customers and guests and provide friendly, courteous, and professional service.
• Answer telephone inquiries, provide information, resolve problems or complaints, and assist customers as needed.
• Handle reservations, ticketing, check-in, seat assignments, passenger boarding, and baggage service.
• Handle cash, checks, credit cards, and travel vouchers as ticket payment when needed.
• Inform customers of delayed or cancelled flights and help reaccommodate them according to company policy.
• Board and deplane flights and escort passengers to and from aircraft efficiently, providing assistance as needed.
• Provide check-in assistance, ticketing changes, itinerary re-booking, and special passenger service requests.
• Provide accurate fare, schedule, gate, arrival, and departure information in person and over the telephone, and answer general inquiries.
• Prepare aircraft for flight, including stocking food and beverages and performing light cleaning.
• Transport passengers by shuttle or van when required.
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA requirements where applicable.
• Maintain Advanced Air brand standards and consistency in the ground experience, and identify opportunities to improve customer satisfaction.
• Maintain positive customer relations using good judgment and the ability to multitask.
• Ensure FAA, TSA, airline, and airport regulations are followed.
• Obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports if required.
• Perform additional duties assigned by the Supervisor.

Benefits

• Paid time off and sick time.
• Flight and travel benefits; current contracts include Delta, Alaska, and Southwest.
• 401(k) plan with dollar-for-dollar employer match up to 4%.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED