Customer Service Agent

Jet Aviation • Teterboro, NJ

2d • $23 - $24

About The Position

As a Customer Service Agent at Jet Aviation’s FBO (Fixed-Base Operator), you will serve as a primary point of contact for passengers and crew throughout their journey, from arrival to departure. You will handle service requests, questions, feedback, and complaints while providing a seamless, welcoming, and professional experience. The role also includes general customer support and operations duties, sharing information about Jet Aviation’s services, supporting customer relationships, and coordinating vendor services for crew members.

The operation runs 24 hours a day, seven days a week. The initial assignment is the overnight third shift, 10 p.m. to 6 a.m., though schedules may change to meet operational needs. Training is expected to last approximately four to six weeks, and training hours may differ from the assigned shift. This is a non-exempt position with a baseline pay range of $23–$24 per hour, equivalent to approximately $47,000–$49,000 annually, plus a performance-based bonus of up to 5% of annual salary. Overtime is paid for hours worked over 40 in one week.

The position involves work in both a heavy maintenance environment and upscale customer areas. Employees may encounter moderate to loud noise, aircraft-related noise, vibration, occasional fuel fumes, and hot or cold hangar conditions. The role requires working in all types of weather and meeting the stated physical demands. Selected candidates must successfully pass pre-employment requirements.

Requirements

• 1–2 years of experience in an FBO or customer-service-related field; hospitality experience is preferred.
• High school diploma, GED, or equivalent.
• Proficient English-language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multitasking abilities.
• Flexibility to work shifts and adapt to changing schedules.
• Ability to work in various weather conditions and meet the position’s minimum physical requirements.
• Team-oriented mindset and passion for delivering outstanding service.
• Must obtain an Airport ID Badge within 30 days of employment.
• Personal values aligned with Jet Aviation’s core values: Trust, Honesty, Alignment, and Transparency.

Nice To Haves

• Hospitality experience.

Responsibilities

• Deliver exceptional service to new and existing customers, responding warmly and respectfully to billing inquiries, service requests, suggestions, and complaints.
• Resolve customer inquiries and complaints efficiently and fairly, including de-escalating tense situations.
• Perform generalist duties within the Customer Support/Operations function.
• Provide information about Jet Aviation’s services and identify opportunities to strengthen customer relationships.
• Recommend and implement programs that support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor services.
• Ensure compliance with applicable airport and Jet Aviation policies, regulations, and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Benefits

• Base hourly pay and overtime paid for hours over 40 in one week.
• Holiday pay and paid time off, including three floating holidays.
• 401(k) with a dollar-for-dollar match up to 6%.
• General Dynamics employee discounts.
• Medical, dental, and vision insurance options.
• Paid sick time.
• Employee Assistance Program.
• Wellness programs and health awards.
• Annual merit-increase opportunity.
• Annual performance-based bonus potential of up to 5%.
• Tuition reimbursement for approved continuing-education pursuits.
• Health savings and flexible spending accounts.
• Short-term and long-term disability insurance.
• Life insurance.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED