Customer Service Agent

Twin Peaks Lodge & Hot Springs • Ouray, CO

3d • $20 - $25 • Onsite

About The Position

At our company, we value our customers and strive to provide the best possible service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients. If you are a motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you.

Requirements

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to analyze customer needs and provide appropriate solutions
• Proficient in using customer service software and systems
• High school diploma or equivalent
• Computer skills required
• Ability to lift up to 20 pounds and stand during the shift
• Maintain a friendly demeanor
• Effective communication skills
• Multitasking ability
• Attend meetings and trainings
• Maintain grooming standards
• Comply with hotel standards
• Maximize productivity and problem-solving
• Maintain confidentiality
• Show initiative
• Perform other duties as assigned

Nice To Haves

• Previous experience in a customer service role is preferred but not required
• Preferably, customer service or hotel-related experience

Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Handle inbound customer inquiries and resolve issues in a timely manner
• Analyze customer needs and recommend appropriate products or services
• Process orders, returns, and exchanges accurately
• Maintain customer records and update information as needed
• Conduct outbound calling campaigns to follow up with customers or promote new products/services
• Greet guests and staff
• Operate the Front Desk and PBX console
• Respond to inquiries promptly
• Handle bookings and reservations
• Provide information on hotel services
• Adhere to cash handling policies
• Be aware of rates and promotions
• Understand emergency procedures
• Efficiently handle check-ins and checkouts
• Use communication tools when necessary
• Operate the computer system
• Complete tasks on the checklist
• Maintain a clean work area

Benefits

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED