Member Service Agent

Austin Telco Federal Credit Union•Austin, TX

3d•$46,000 - $52,000•Onsite

About The Position

Austin Telco Federal Credit Union is hiring a Member Service Agent for its South Austin branch. The role helps members make the most of their membership by providing service, supporting branch operations and financial education, and building lasting member relationships. The agent serves members and the community in keeping with the credit union’s mission and values, collaborates across departments, participates in community outreach, and helps create positive member experiences. Branch duties include understanding credit union products and services, facilitating account origination and product adoption, completing documentation and processes accurately, identifying membership and portfolio growth opportunities, and resolving members’ needs. The agent also supports branch leadership with vault and transaction management, helps protect members and the credit union from fraud and unlawful activity, follows applicable compliance procedures, completes required training, safeguards property and information, and serves as a Notary Public as needed. The role is based at 2400 Taos, Austin, TX 78745, with a Monday–Friday schedule of 8:00 a.m.–5:45 p.m. and rotating Saturdays from 8:45 a.m.–12:15 p.m. The stated salary range is $46,000–$52,000.

Requirements

High school diploma or GED.
At least two years of experience in a credit union or bank.
Friendly and outgoing personality.
Exceptional verbal and written communication skills.
Time management proficiency, problem-solving ability, and networking capacity.
Empathy and respect for members and colleagues.
Integrity in all actions.
A daily mindset of service and cooperation.
Good credit standing, verified before interview.
Completion of an assessment.
Successful background check and drug screening upon offer.

Nice To Haves

Related college coursework.
Three or more years of experience in a credit union or bank.
Industry certifications.
Bilingual in Spanish and English.

Responsibilities

Serve members and the community in accordance with the credit union’s mission and values, and take action to exceed member expectations.
Collaborate with partners and other departments to improve the member experience and participate in multi-directional, multi-channel communication.
Engage in community outreach and support financial literacy and education through member interactions.
Help create positive member journeys and seek professional growth and skill development.
Develop knowledge of all credit union products and services.
Facilitate account origination and adoption of products and services.
Ensure documentation is accurate and complete and processes are concluded properly.
Identify opportunities to expand membership and portfolio growth.
Provide solutions to address members’ changing needs.
Recommend process improvements to enhance efficiency and performance.
Assist branch leadership with operational needs involving vault and transactional management.
Coordinate with management to protect members and the credit union from fraud, scams, and unlawful activity.
Comply with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Member Due Diligence policies and procedures.
Complete assigned training and compliance courses.
Perform branch roles as business needs require.
Safeguard members and credit union property, information, and systems.
Serve as a Notary Public as needed.

Benefits

Medical, dental, vision, disability, and life insurance, with optional critical illness and legal support coverage and more.
Paid federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
401(k) with company match and a pension plan.
Volunteer opportunities and credit union-sponsored events.
Supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation.

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