Member Service Teller - Atlanta

Red River Employees Federal Credit Union•Atlanta, TX

17d

About The Position

The Member Service Teller opens new Credit Union memberships and serves as a liaison between members and the Credit Union, helping members address their financial needs. The role combines membership and account services with teller duties, including processing transactions, supporting use of financial services, and identifying potential fraud. The position reports to the Teller Supervisor and/or Branch Manager.

Requirements

Two or more years of experience at a financial institution in a teller and customer-service-related position.
High school diploma or equivalent.
Competent computer skills and ability to use standard office equipment.
Friendly, outgoing, well-groomed, tactful, compassionate, reliable, and flexible; enjoys public contact, is alert to member needs, and is aware of surroundings.
Ability to use good judgment and make decisions.
Ability to meet, speak, and deal effectively with people while remaining professional.
Must maintain a neat and professional appearance.
Ability to communicate effectively, work at a quick and steady pace, occasionally climb a safe deposit box ladder, sit, and bend; some lifting up to 25 pounds.
Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.

Nice To Haves

Some college is preferred.

Responsibilities

Greet members entering the lobby in an outgoing and courteous manner.
Cross-sell products and services as needed to meet members’ financial needs.
Review membership applications for approval; open memberships and provide information about all RRCU account types.
Assist members with direct deposits, IRAs, CDs, check orders, address changes, automatic transfers, wire transfers, and other financial needs.
Instruct members on using the Audio Response System, Home Banking, Bill Payer, plastic services (ATM/ITM, Check Card, and Gift Cards), and Moneyline transfers.
Respond to members via the internet and/or mail, answering questions and resolving member service issues.
Print and review member statements or account histories; counsel members about account activity and make corrections as needed.
Open and close safe deposit boxes, provide daily entry, and maintain safe deposit logs.
Watch for fraud warnings and detect and avoid possible fraudulent activity.
Maintain the security of personal negotiables until they are signed over to the properly designated employee.
Perform teller functions competently with little supervision, including cashing and depositing checks in accordance with RRCU operating procedures.
Disburse checks, take payments, sell money orders, issue traveler’s checks, and perform account transfers as requested by members.
Balance the cash drawer daily when performing teller duties.
Set an example of professionalism.
May serve as an RRCU notary.
Adhere to Red River Employees Federal Credit Union policies and procedures.
Perform other related duties as assigned.