Teller/Customer Service - NW Palm Bay Branch
About The Position
As a Member Service Specialist (Teller/Customer Service) at Space Coast Credit Union’s NW Palm Bay Branch, you will deliver member service by assisting with deposits, loans, and new account processing. You will assess member needs, recommend suitable SCCU products and services, and resolve issues efficiently. The position includes teller transactions, account servicing and maintenance, and using SCCU’s computer and online systems to complete accurate work. The schedule is full-time during branch operating hours, with weekday hours and alternating Saturdays. The role offers on-the-job training and eligibility for promotion after 12 months.
Requirements
- High school diploma or equivalent.
- 0–6+ months of customer service and/or cash handling experience preferred.
Nice To Haves
- Customer service and/or cash handling experience (0–6+ months preferred).
Responsibilities
- Meet established goals by demonstrating effective sales and service skills.
- Consult with members about SCCU products and services and recommend additional offerings that meet their needs.
- Periodically serve as floor manager by assessing walk-in members’ needs, directing them to appropriate information sources, maintaining lobby efficiency, and minimizing wait times.
- Perform member transactions, including deposits, withdrawals, payments, and sales of monetary instruments.
- Accurately balance cash, monetary instruments, and daily work to maintain member account integrity.
- Service existing deposit and loan accounts, assist with transactions and account maintenance, and meet or exceed member expectations.
- Master and effectively use the computer terminal, online system, required commands, and general ledger fee and transaction codes to produce error-free work.
Benefits
- Flexible schedule options.
- On-the-job training and opportunities for career growth and internal promotion; eligible for promotion at 12 months.
- Eligible for one SCCU annual bonus.
- Medical, dental, and vision insurance.
- Employee Assistance Program.
- 401(k) match of 5%.
- HSA match.
- Company-paid short- and long-term disability insurance and life insurance.
- Tuition reimbursement after one year of service.
- 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Discounted rates on loans and credit cards, and no-fee SCCU accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
