Teller/Customer Service - NW Palm Bay Branch

SCCU Career • West Melbourne, FL

13d • Onsite

About The Position

At Space Coast Credit Union (SCCU), members are at the heart of its people-first, not-for-profit mission. The Member Service Specialist (Teller/Customer Service) at the NW Palm Bay Branch provides member service by assisting with deposits, loans, and new account processing. The role assesses member needs, recommends suitable SCCU products and services, and resolves issues efficiently. The position is eligible for one SCCU annual bonus. SCCU highlights flexible schedule options, on-the-job training, and internal career growth; Member Service Specialists are eligible for promotion at 12 months.

This is a full-time role during branch operating hours: Monday through Friday, 7:45 a.m. to 6:15 p.m., and alternating Saturdays, 8:30 a.m. to 1:15 p.m. Starting pay is $17.91–$18.97 per hour. Benefits include medical, dental, and vision insurance; an Employee Assistance Program; a 401(k) match; an HSA match; employer-paid short- and long-term disability and life insurance; tuition reimbursement after one year; 20 or more days of PTO, birthday PTO, and 11 federal holidays; and discounts on loans, credit cards, and SCCU accounts.

Requirements

• High school diploma or equivalent.
• 0–6+ months of customer service and/or cash-handling experience is preferred.

Nice To Haves

• 0–6+ months of customer service and/or cash-handling experience.

Responsibilities

• Demonstrate effective sales and service skills while meeting established goals.
• Consult with members about SCCU products and services and recommend additional offerings that address their needs.
• Periodically serve as floor manager by assessing walk-in members’ needs, directing them to appropriate information sources, maintaining lobby efficiency, and minimizing wait times.
• Perform transactions including deposits, withdrawals, payments, and sales of monetary instruments.
• Accurately balance cash, monetary instruments, and daily work to ensure member account integrity.
• Service existing deposit and loan accounts and assist with transactions and account maintenance.
• Use the computer terminal, online system, required commands, general ledger fee codes, and transaction codes to produce accurate work.

Benefits

• Medical, dental, and vision insurance.
• Employee Assistance Program.
• 401(k) match (5%).
• HSA match.
• Employer-paid short- and long-term disability insurance and life insurance.
• Tuition reimbursement after one year of service.
• 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Discounted rates on loans and credit cards, and no-fee SCCU accounts.
• Eligible for one SCCU annual bonus.
• Flexible schedule options.
• On-the-job training and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED