Teller/Customer Service - NW 36th Street Branch
About The Position
As a Member Service Specialist (Teller/Customer Service) at Space Coast Credit Union’s NW 36th Street Branch, you will provide exceptional service by assisting members with deposits, loans, and new account processing. You will assess members’ needs, recommend appropriate SCCU products, and resolve issues efficiently. The position also includes meeting sales and service goals, processing and balancing transactions, maintaining member accounts, and using SCCU computer and online systems accurately. This is a full-time role during branch operating hours. The branch is open Monday through Friday from 7:45 a.m. to 6:30 p.m., and Saturdays from 8:45 a.m. to 1:30 p.m. on an alternating rotation.
Requirements
- High school diploma or equivalent.
- 0–6+ months of customer service and/or cash handling experience preferred.
Nice To Haves
- Customer service and/or cash handling experience.
Responsibilities
- Meet established sales and service goals by consistently demonstrating effective sales and service skills.
- Consult with members about SCCU products and services and recommend additional offerings that meet their needs.
- Periodically serve as floor manager, assess walk-in members’ needs, direct them to appropriate information sources, and help maintain lobby efficiency and minimize wait times.
- Process deposits, withdrawals, payments, and sales of monetary instruments.
- Accurately balance cash, monetary instruments, and daily work to maintain member account integrity.
- Service existing deposit and loan accounts and assist members with transactions and account maintenance.
- Use the computer terminal, online system, and required commands, including general ledger fee and transaction codes, to produce accurate work.
Benefits
- Medical, dental, and vision insurance.
- Employee Assistance Program.
- 401(k) match of 5%.
- HSA match.
- Company-paid short- and long-term disability insurance.
- Company-paid life insurance.
- Tuition reimbursement after one year of service.
- 20+ days of paid time off.
- Birthday paid time off.
- 11 federal holidays.
- Discounted rates on loans and credit cards.
- No-fee SCCU accounts.
- Eligible for one SCCU annual bonus.
- Flexible schedule options.
- On-the-job training and opportunities for internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
