Davis Branch - Member Service Specialist III (Full-Time)

Golden 1 Credit Union•Davis, CA

12d

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The Member Service Specialist III works on the Davis Branch team, serving members and supporting branch operations. The role processes and audits financial transactions, maintains a cash drawer, provides credit union services, and helps members identify financial solutions. It also includes account opening, consumer loan processing, referrals, compliance responsibilities, and mentoring less experienced specialists. The position is non-exempt and pays $23.50 per hour.

Requirements

High school diploma or General Education Degree (GED) required.

Nice To Haves

Two or more years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
One or more years as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions, identify relevant Golden 1 products and services, and document opportunities in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to current procedures.
Assist with proper operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
May lead opening and closing responsibilities in the absence of an MSS IV or above, and activate the alarm.
Verify signature cards in Enterprise Content Management (ECM) and approve signature cards.
Approve check acceptance within assigned limits and provide other approvals as authorized by the Branch Manager.
Protect the confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products, services, policies, and teller procedures.
Perform additional branch operations duties as needed, including TCR, SBO, and safe deposit box responsibilities.
Open deposit and specialty accounts, including accounts such as Roth IRAs, and identify members’ financial service needs.
Mentor and advise Member Service Specialist I and II employees and develop coaching and leadership skills through observation and training courses.
Conduct consultative conversations to identify members’ current and future financial needs and document them in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Notarize member documents, such as certifications of trust.
Collect information for medallion stamp requests and send requests to an MSS IV or above for approval.
Maintain understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.