Davis Branch - Member Service Specialist III (Full-Time)

Golden 1 Talent Acquisition Team • Davis, CA

13d • $24 - $24 • Onsite

About The Position

The Member Service Specialist III serves members at Golden 1 Credit Union by processing and auditing financial transactions, providing credit union services, identifying member needs, and offering relevant financial solutions. The role supports branch operations, maintains compliance and confidentiality, and may take the lead on opening and closing responsibilities in the absence of an MSS IV or above. The position also mentors and advises Member Service Specialists I and II and develops coaching and leadership skills.

Requirements

• High school diploma or General Education Degree (GED) required.

Nice To Haves

• Two or more years of prior experience in a banker role at another financial institution or a customer relationship-building role preferred.
• One or more years as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

• Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
• Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
• Assess members’ needs while processing transactions and identify opportunities to connect them with Golden 1 products and services, documenting these in EnAct.
• Identify and report suspected fraudulent activity to management and the Financial Investigations department according to current procedures.
• Assist with ATM and Teller Cash Dispenser Unit operations, including replacing receipt cartridges and clearing blockages.
• May lead opening and closing responsibilities in the absence of an MSS IV or above; activate the alarm.
• Verify signature cards in Enterprise Content Management (ECM) and approve signature cards.
• Review check acceptance within assigned limits and provide approvals within limits assigned by the Branch Manager.
• Maintain confidentiality of member and credit union information.
• Keep current on Golden 1 products and services and teller-function policies and procedures.
• Perform other branch operational duties as needed, including TCR, SBO, and safe deposit box tasks.
• Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
• Mentor and advise MSS I and MSS II staff, and develop coaching and leadership skills through observation and training courses.
• Engage members in consultative dialogue to identify current and future financial needs and document the interaction in EnAct.
• Enroll members in Golden 1 channels, including online and mobile services.
• Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
• Process consumer loan applications and complete loan fulfillment when appropriate.
• Audit loan reports and provide coaching to help prevent future errors.
• Notarize member documents, including certifications of trust.
• Collect information for medallion stamp requests and submit it to an MSS IV or above for approval.
• Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws appropriate to the position.

Benefits

• The employer describes a total rewards package that includes compensation, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.
• Professional development and ongoing training are described as supporting career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED