Shaw Branch - Member Service Specialist III (Full-Time)

Golden 1 Credit Union•Fresno, CA

12d

About The Position

The Member Service Specialist III provides financial transaction services and member support at Golden 1 Credit Union’s Shaw Branch. The role processes and audits transactions, maintains a cash drawer, provides credit union services, and identifies members’ financial needs. It also supports branch operations, promotes appropriate products and services, assists with consumer lending, and mentors less-experienced Member Service Specialists. The position reports to the Branch Manager.

Requirements

High school diploma or General Education Degree (GED) required.
Maintain confidentiality of member and credit union information.
Maintain knowledge of applicable credit union policies, procedures, and state and federal compliance requirements.

Nice To Haves

At least 2 years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
At least 1 year as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process and audit deposits, withdrawals, transfers, payments, general ledger entries, and other financial transactions while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions, identify relevant Golden 1 products or services, and document opportunities in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to procedures.
Assist with operation of ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
Take the lead on opening and closing responsibilities in the absence of MSS IV or above, as needed, and activate the alarm.
Verify signature cards in ECM and approve signature cards; approve check acceptance within assigned limits.
Maintain confidentiality of member and credit union information and current knowledge of Golden 1 products, services, policies, and teller procedures.
Perform other branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Mentor and advise MSSI’s and MSSII’s, and develop coaching and leadership skills through observation and training courses.
Engage members in consultative dialogue to identify current and future financial needs and document them in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Provide approvals within authorized limits assigned by the Branch Manager.
Notarize member documents and collect medallion stamp request information for approval by MSS IV or above.
Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering requirements.