Clovis Branch - Member Service Specialist III (Full-Time)

Golden 1 Credit Union•Clovis, CA

12d•Onsite

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The Credit Union aims to empower members and uplift communities while advancing financial inclusion in California. Branch team members are offered opportunities for internal promotion, professional development, and ongoing training. The Member Service Specialist III serves members by processing and auditing financial transactions, providing credit union services, identifying financial needs, and helping members find relevant products and solutions. The role also supports branch operations, maintains compliance and confidentiality, mentors less experienced specialists, and may take the lead on opening and closing duties when senior specialists are absent. The position is non-exempt and pays $23.00 per hour.

Requirements

High school diploma or GED required.
Maintain confidentiality of member and credit union information.
Maintain knowledge of applicable state and federal compliance laws and regulations, including bank secrecy and anti-money-laundering laws relevant to the position.

Nice To Haves

Two or more years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
One or more years as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process and audit deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess member needs during transactions, identify relevant product or service opportunities, and document them in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
Assist with operation of ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
May lead opening and closing responsibilities in the absence of an MSS IV or above, and activate the alarm.
Verify signature cards in Enterprise Content Management (ECM) and approve signature cards.
Approve check acceptance within assigned limits and provide approvals within limits assigned by the Branch Manager.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products, services, policies, and teller procedures.
Perform other branch operational duties as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, including Roth IRAs, and identify members’ financial service needs.
Mentor and advise MSS I and MSS II team members; develop coaching and leadership skills through observation and training courses.
Engage members in consultative dialogue to identify current and future financial needs and document them in EnAct.
Enroll members in Golden 1 online, mobile, and other service channels.
Refer home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Notarize member documents, including certifications of trust.
Collect information for medallion stamp requests and forward it to an MSS IV or above for approval.
Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money-laundering requirements.