Land Park Branch - Member Service Specialist III (Full-Time)

Golden 1 Credit Union•Sacramento, CA

12d

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” It aims to empower members and uplift communities while creating a more equitable and financially inclusive California. The credit union emphasizes internal promotions, professional development, and ongoing training, and offers employees the opportunity to build member relationships, provide financial guidance, and contribute to their communities. The Member Service Specialist III works in the Land Park Branch and performs financial transactions and account services while identifying members’ financial needs and connecting them with appropriate Golden 1 products and services. The role also supports branch operations, provides guidance to less-experienced staff, and carries out assigned approvals and compliance responsibilities. The position is non-exempt and pays $23.50 per hour.

Requirements

High school diploma or General Education Degree (GED) required.

Nice To Haves

Two or more years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
One or more years as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions, identify relevant product or service opportunities, and document them in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to current procedures.
Assist with operation of ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
May lead opening and closing responsibilities in the absence of an MSS IV or higher, and activate the alarm.
Verify signature cards in Enterprise Content Management (ECM), approve check acceptance within assigned limits, and approve signature cards.
Maintain confidentiality of member and credit union information and current knowledge of Golden 1 products, services, policies, and teller procedures.
Perform additional branch operational duties as needed, including TCR, SBO, and safe deposit box tasks.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Mentor and advise MSS I and MSS II employees; develop coaching and leadership skills through observation and training courses.
Use consultative dialogue to identify members’ current and future financial needs and document them in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Provide approvals within authorized limits assigned by the Branch Manager.
Notarize member documents, including certifications of trust.
Collect information for medallion stamp requests and send requests to an MSS IV or higher for approval.
Maintain understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.