Land Park Branch - Member Service Specialist III (Full-Time)

Golden 1 Talent Acquisition Team•Sacramento, CA

13d•$24 - $24•Onsite

About The Position

Golden 1 Credit Union is hiring a full-time Member Service Specialist III for its Land Park Branch. This non-exempt role reports to the Branch Manager and is paid $23.50 per hour. The specialist provides member service and financial guidance while processing and auditing transactions, maintaining a cash drawer, and supporting branch operations. The role also opens accounts, processes consumer loan applications, identifies members’ financial needs, and refers them to appropriate business partners. The specialist helps mentor and advise junior member service specialists and may take the lead on opening and closing responsibilities when more senior staff are absent. Golden 1 describes itself as a member-owned, not-for-profit cooperative guided by the principle of “people helping people.” It highlights internal promotion, professional development, ongoing training, and a commitment to diversity, equity, and inclusion. The job description notes that duties may change and that the listed information is not a comprehensive inventory of all responsibilities or requirements.

Requirements

High school diploma or General Education Degree (GED) required.

Nice To Haves

Two or more years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
One or more years as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions and identify relevant Golden 1 products or services; document opportunities and member interactions in EnAct.
Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
Assist with proper operation of ATMs and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
May take the lead on opening and closing responsibilities when MSS IV or higher staff are absent, and activate the alarm.
Verify signature cards in Enterprise Content Management (ECM), approve signature cards, and approve check acceptance within assigned limits.
Protect the confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services and teller-function policies and procedures.
Perform additional branch operations duties as needed, including TCR, SBO, and safe deposit box responsibilities.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Mentor and advise MSS I and MSS II employees, and develop coaching and leadership skills through observation and training courses.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Provide approvals within limits assigned by the Branch Manager.
Notarize member documents and collect medallion stamp request information for approval by MSS IV or higher staff.
Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering requirements.