Shaw Branch - Member Service Specialist III (Full-Time)

Golden 1 Talent Acquisition Team•Fresno, CA

13d•$23 - $23

About The Position

The Member Service Specialist III serves members at Golden 1 Credit Union by processing financial transactions and providing information and assistance with the credit union’s products and services. The role supports branch operations, maintains a cash drawer, identifies members’ financial needs, and helps connect members with relevant solutions and business partners. The position also includes account and consumer loan processing, transaction and loan-report audits, assigned approvals, and mentoring and coaching less-experienced Member Service Specialists. The role is based at the Shaw Branch and reports to the Branch Manager.

Requirements

High school diploma or GED required.

Nice To Haves

Two or more years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
One or more years of experience as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess member needs while processing transactions and identify relevant Golden 1 products or services; document opportunities in EnAct.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to procedures.
Assist with operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
May lead opening and closing responsibilities in the absence of an MSS IV or above; activate the alarm.
Verify signature cards in ECM and approve signature cards; approve check acceptance within assigned limits and provide other approvals as assigned by the Branch Manager.
Protect confidential member and credit union information and maintain current knowledge of Golden 1 products, services, policies, and teller procedures.
Perform other branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify member financial service needs.
Mentor and advise MSS I and MSS II team members, and develop coaching and leadership skills through observation and training courses.
Engage members in consultative dialogue about current and future financial needs and document this in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer home lending and investment needs to the appropriate business partner through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Notarize member documents, including certifications of trust.
Collect medallion stamp request information and forward it to an MSS IV or above for approval.
Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.