Rancho Cordova Branch - Member Service Specialist III (Full-Time)

Golden 1 Talent Acquisition Team•Rancho Cordova, CA

13d•$24 - $24•Onsite

About The Position

The Member Service Specialist III works at Golden 1 Credit Union’s Rancho Cordova Branch, delivering financial services and support to members while processing and auditing transactions. The role maintains a cash drawer, supports branch operations, identifies members’ financial needs, and helps members access appropriate products, services, and digital channels. It also includes opening accounts, processing consumer loan applications, making authorized approvals, and referring lending or investment needs to business partners. The specialist supports compliance, fraud prevention, and confidentiality requirements; assists with ATM and teller cash dispenser operations; and may take the lead on opening and closing responsibilities when higher-level specialists are absent. The role also mentors less-experienced specialists and develops coaching and leadership skills. This is a non-exempt, full-time position reporting to the Branch Manager.

Requirements

High school diploma or General Education Degree (GED).
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.

Nice To Haves

At least 2 years of prior experience in a banker role at another financial institution or in a customer relationship-building role.
At least 1 year as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution.

Responsibilities

Process and audit deposits, withdrawals, transfers, payments, general ledger entries, and other financial transactions while maintaining a cash drawer.
Provide member services including cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs while processing transactions and identify relevant Golden 1 products and services, documenting opportunities in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to procedures.
Assist with operation of ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
May lead opening and closing responsibilities when MSS IV or above is absent, and activate the alarm.
Verify signature cards in ECM (Enterprise Content Management) and approve signature cards.
Approve check acceptance and provide approvals within limits assigned by the Branch Manager.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products, services, policies, and teller procedures.
Perform other branch-operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Mentor and advise Member Service Specialist I and II employees, and develop coaching and leadership skills through observation and training courses.
Engage members in consultative dialogue to identify current and future financial needs and document findings in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Notarize member documents, such as certifications of trust.
Collect information for medallion stamp requests and send requests to MSS IV or above for approval.
Maintain understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.