Rancho Cordova Branch - Member Service Specialist III (Full-Time)

Golden 1 Credit Union•Rancho Cordova, CA

12d•Onsite

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The credit union is committed to empowering members and uplifting communities while creating a more equitable and financially inclusive California. It supports employees through internal promotion opportunities, professional development, and ongoing training. The Member Service Specialist III works at the Rancho Cordova Branch and provides financial transaction services, member guidance, and support for branch operations. The role processes and audits transactions, maintains a cash drawer, identifies members’ financial needs, explains relevant products and services, and helps members access Golden 1’s service channels. It also includes mentoring other member service specialists, processing consumer loan applications, providing approvals within assigned limits, and helping ensure compliance with applicable laws and procedures.

Requirements

High school diploma or General Education Degree (GED) required.

Nice To Haves

Two or more years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
One or more years of experience as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process and audit deposits, withdrawals, transfers, payments, general ledger entries, and other financial transactions while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions, identify relevant Golden 1 products and services, and document opportunities and financial needs in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
Assist with operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
Take the lead on opening and closing responsibilities when higher-level Member Service Specialists are absent, and activate the alarm.
Verify signature cards in Enterprise Content Management (ECM) and approve signature cards.
Approve check acceptance and provide approvals within authorized limits assigned by the Branch Manager.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products, services, policies, and teller procedures.
Perform other branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, including Roth IRAs, and identify members’ financial service needs.
Mentor and advise Member Service Specialist I and II employees, and develop coaching and leadership skills through observation and training courses.
Engage members in consultative conversations to identify current and future financial needs and document them in EnAct.
Enroll members in Golden 1 channels such as online and mobile services.
Refer home lending and investment needs to the appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Notarize member documents, including certification of trust documents.
Collect information for medallion stamp requests and send requests to a Member Service Specialist IV or above for approval.
Maintain understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.