Redding Branch - Member Service Specialist III (30 Hours)

Golden 1 Talent Acquisition Team•Redding, CA

15h•$23 - $23•Onsite

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The credit union is committed to empowering members and uplifting communities while promoting financial inclusion. Its branch team emphasizes member service, career development, internal promotions, professional development, and ongoing training. The Member Service Specialist III serves members at the Redding Branch by processing and auditing financial transactions, maintaining a cash drawer, and providing credit union products and services. The role identifies members’ financial needs, offers relevant solutions, supports account and consumer loan processes, and refers home lending and investment needs to appropriate partners. The specialist also helps maintain branch operations and compliance, may take the lead on opening and closing duties when senior staff are absent, and mentors Member Service Specialist I and II employees. The position is non-exempt and pays $23.00 per hour; it is listed as 30 hours.

Requirements

High school diploma or GED required.
Maintain confidentiality of member and credit union information.
Maintain knowledge of applicable state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.

Nice To Haves

At least 2 years of prior experience in a banker role at another financial institution or a customer relationship-building role preferred.
At least 1 year as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process and audit deposits, withdrawals, transfers, payments, general ledger entries, and other financial transactions while maintaining a cash drawer.
Provide member services including cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions and identify opportunities to connect them with Golden 1 products or services, documenting opportunities in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to procedures.
Assist with proper operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
May lead branch opening and closing responsibilities in the absence of an MSS IV or above, and activate the alarm.
Verify signature cards in ECM (Enterprise Content Management) and approve signature cards.
Approve check acceptance within assigned limits and provide approvals within limits assigned by the Branch Manager.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products, services, teller policies, and procedures.
Perform additional branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Mentor and advise Member Service Specialist I and II employees, and develop coaching and leadership skills through observation and training courses.
Engage members in consultative dialogue to identify current and future financial needs and document them in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Notarize member documents, including trust certifications.
Collect information for medallion stamp requests and submit it to an MSS IV or above for approval.
Maintain understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.