Point West Center Branch - Member Service Specialist III (38 Hours)

Golden 1 Credit Union • Sacramento, CA

1d

About The Position

The Member Service Specialist III works at Golden 1 Credit Union’s Point West Center Branch and provides member service, processes financial transactions, supports branch operations, and identifies members’ financial needs. The role also handles account openings and consumer loan applications, makes referrals to appropriate business partners, and provides guidance and mentoring to less experienced Member Service Specialists. The position is non-exempt and pays $23.50 per hour.

Requirements

• High school diploma or GED required.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.

Nice To Haves

• Two or more years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
• At least one year as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

• Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
• Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
• Assess members’ needs during transactions, identify relevant Golden 1 products and services, and document opportunities in the EnAct system.
• Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
• Assist with operating ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
• May lead branch opening and closing responsibilities when an MSS IV or above is absent; activate the alarm.
• Verify signature cards in Enterprise Content Management (ECM).
• Approve check acceptance within assigned limits and approve signature cards.
• Maintain confidentiality of member and credit union information.
• Maintain current knowledge of Golden 1 products, services, teller policies, and procedures.
• Perform other branch operations as needed, including TCR, SBO, and safe deposit box duties.
• Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
• Mentor and advise Member Service Specialists I and II, and develop coaching and leadership skills through observation and training courses.
• Engage members in consultative dialogue to identify current and future financial needs and document them in EnAct.
• Enroll members in Golden 1 channels, including online and mobile services.
• Refer home lending and investment needs to appropriate business partners through EnAct referrals.
• Process consumer loan applications and complete loan fulfillment when appropriate.
• Audit loan reports and provide coaching to help prevent future errors.
• Provide approvals within limits assigned by the Branch Manager.
• Notarize member documents, such as certifications of trust.
• Collect information for medallion stamp requests and send requests to an MSS IV or above for approval.
• Maintain a thorough understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.

Benefits

• Golden 1 describes its total rewards package as including comprehensive compensation, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to diversity, equity, and inclusion.
• Professional development, ongoing training, and opportunities for internal promotion are highlighted.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED