Point West Center Branch - Member Service Specialist III (38 Hours)

Golden 1 Talent Acquisition Team•Sacramento, CA

1d•$24 - $24

About The Position

The Member Service Specialist III serves members at Golden 1 Credit Union’s Point West Center Branch by processing and auditing financial transactions, maintaining a cash drawer, and providing a range of credit union services. The role assesses members’ needs during transactions, identifies relevant products and services, and documents member interactions and referrals in the EnAct system. It also involves opening deposit and specialty accounts, processing consumer loan applications, and helping members access online and mobile channels. The specialist helps protect the credit union by identifying and reporting suspected fraudulent activity, maintaining confidentiality, and following applicable policies and state and federal compliance requirements, including bank secrecy and anti-money-laundering regulations. The role may include taking the lead on opening and closing responsibilities when senior staff are absent, supporting branch equipment and operations, providing approvals within assigned limits, and mentoring and coaching less-experienced Member Service Specialists.

Requirements

High school diploma or General Education Degree (GED) required.

Nice To Haves

At least 2 years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
At least 1 year as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process and audit deposits, withdrawals, transfers, payments, general ledger entries, and other financial transactions while maintaining a cash drawer.
Provide member services including cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions and identify relevant Golden 1 products or services, documenting opportunities in EnAct.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to current procedures.
Assist with proper operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
Take the lead on opening and closing responsibilities when MSS IV or more senior staff are absent, as required, and activate the alarm.
Verify signature cards in Enterprise Content Management (ECM), approve signature cards, and approve check acceptance within assigned limits.
Maintain confidentiality of member and credit union information and current knowledge of Golden 1 products, services, teller policies, and procedures.
Perform additional branch operational duties as needed, including TCR, SBO, and safe deposit box responsibilities.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Mentor and advise MSSI and MSSII team members and develop coaching and leadership skills through observation and training courses.
Engage members in consultative dialogue to identify current and future financial needs and document interactions in EnAct.
Enroll members in Golden 1’s online, mobile, and other service channels.
Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Provide approvals within authorized limits assigned by the Branch Manager.
Notarize member documents and collect medallion stamp request information for approval by MSS IV or above.
Maintain an understanding of applicable state and federal laws and regulations, including bank secrecy and anti-money-laundering laws.