Roseville PleasantGrove Branch - Member Service Specialist III (35 Hours)

Golden 1 Talent Acquisition Team • Roseville, CA

4d • $24 - $24 • Onsite

About The Position

Golden 1 Credit Union is seeking a Member Service Specialist III for its Roseville Pleasant Grove Branch. This non-exempt role reports to the Branch Manager and provides financial services and guidance to credit union members. The specialist processes and audits transactions, maintains a cash drawer, supports branch operations, identifies members’ financial needs, and connects them with appropriate products, services, and business partners. The role also includes account opening, consumer loan processing, transaction and loan approvals within assigned limits, mentoring other specialists, and maintaining compliance with applicable laws and procedures.

Golden 1 describes its workplace as emphasizing internal promotions, professional development, ongoing training, career growth, and meaningful member and community impact. The position is listed at $23.50 per hour and 35 hours. The posting refers applicants to the linked full job description for additional duties and expectations.

Requirements

• High school diploma or General Education Degree (GED) required.

Nice To Haves

• Two or more years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
• One or more years as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

• Process and audit deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer.
• Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
• Assess members’ needs while processing transactions and identify relevant Golden 1 products and services; document opportunities and needs in EnAct.
• Identify and report suspected fraudulent activity to management and the Financial Investigations department according to procedures.
• Assist with proper operation of ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
• May lead opening and closing responsibilities when MSS IV or higher is absent; activate the alarm.
• Verify signature cards in ECM and approve signature cards.
• Approve check acceptance within assigned limits and provide other approvals as authorized by the Branch Manager.
• Maintain confidentiality of member and credit union information.
• Maintain current knowledge of Golden 1 products and services and teller policies and procedures.
• Perform additional branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
• Open deposit and specialty accounts, including Roth IRAs, and identify members’ financial service needs.
• Mentor and advise MSSI’s and MSSII’s; develop coaching and leadership skills through observation and training courses.
• Engage members in consultative dialogue to identify current and future financial needs and document these in EnAct.
• Enroll members in Golden 1 channels, including online and mobile services.
• Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
• Process consumer loan applications and complete loan fulfillment when appropriate.
• Audit loan reports and provide coaching to help prevent future errors.
• Notarize member documents, including certifications of trust.
• Collect medallion stamp request information and send it to MSS IV or higher for approval.
• Maintain an understanding of applicable state and federal credit union compliance requirements, including bank secrecy and anti-money laundering laws.

Benefits

• The company describes a total rewards package that includes compensation, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.
• Professional development and ongoing training.
• Internal promotion and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED