Susanville Branch - Member Service Specialist IV (35 Hours)

Golden 1 Talent Acquisition Team•Susanville, CA

4d•$25 - $25

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The Member Service Specialist IV works in the Susanville Branch to serve members, process and audit financial transactions, identify member needs, and provide financial services and solutions. The role also supports branch operations and staff coaching and may assume branch leadership responsibilities when management is absent. Golden 1 emphasizes internal promotion, professional development, ongoing training, career growth, work-life balance, and diversity, equity, and inclusion. The position is non-exempt and pays $25.00 per hour.

Requirements

High school diploma or General Education Degree (GED) required.

Nice To Haves

2 or more years in a leadership role at another financial institution preferred.
At least 1.5 years in a Member Service Specialist III role preferred.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs while processing transactions and identify opportunities to connect members with Golden 1 products and services; document interactions in EnAct.
Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
Assist with operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
Take the lead on opening and closing responsibilities, or run the branch, when the Associate Branch Manager or Branch Manager is absent, as required.
Activate the alarm.
Assist branch management in coaching staff to meet or exceed member service objectives.
Verify and approve signature cards in ECM (Enterprise Content Management).
Approve check acceptance within assigned limits.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services and teller-function policies and procedures.
Perform other branch operations as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Engage members in consultative dialogue to identify current and future financial needs and document in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching as needed to prevent future errors.
Provide approvals within authorized limits assigned by the Branch Manager.
Notarize member documents, such as certifications of trust.
Process and approve medallion stamp requests.
Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering requirements relevant to the position.