Senator Branch - Member Service Specialist IV (35 Hours)

Golden 1 Credit Union•Sacramento, CA

About The Position

The Member Service Specialist IV provides member service and financial guidance at Golden 1 Credit Union’s Senator Branch. The role processes and audits financial and loan transactions, maintains a cash drawer, opens deposit and specialty accounts, and helps members identify solutions suited to their financial needs. It also supports branch operations, staff coaching, compliance, and member access to Golden 1’s digital channels and other services. The position may take the lead on opening or closing the branch, or run the branch, when the Associate Branch Manager or Branch Manager is absent. It may also perform additional duties essential to branch operations as needed. This is a 35-hour position and is classified as non-exempt.

Requirements

High school diploma or General Education Degree (GED).
Maintain a thorough understanding of applicable state and federal compliance laws and regulations, including bank secrecy and anti-money-laundering laws appropriate to the position.

Nice To Haves

Two or more years in a leadership role at another financial institution preferred.
At least 1.5 years in a Member Service Specialist III role preferred.

Responsibilities

Process and audit deposits, withdrawals, transfers, payments, general ledger entries, and other financial transactions while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions, identify relevant Golden 1 products and services, and document opportunities and financial needs in EnAct.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to current procedures.
Assist with proper operation of ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
Take the lead on branch opening and closing responsibilities, or run the branch, when the Associate Branch Manager or Branch Manager is absent, as required.
Activate the branch alarm.
Assist branch management in coaching branch staff to meet or exceed member service objectives.
Verify and approve signature cards in Enterprise Content Management (ECM).
Approve check acceptance within assigned limits and provide other approvals within authorized limits assigned by the Branch Manager.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services and teller policies and procedures.
Perform additional duties needed for branch operations, such as TCR, SBO, and safe deposit box responsibilities.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Engage members in consultative dialogue to identify current and future financial needs and document the results in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching as needed to help prevent future errors.
Notarize member documents, including trust certifications, and process and approve medallion stamp requests.
Maintain a thorough understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money-laundering requirements.