Hanford Branch - Member Service Specialist II (30 Hours)

Golden 1 Credit Union • Hanford, CA

1d • Onsite

About The Position

The Member Service Specialist II works at Golden 1 Credit Union’s Hanford Branch, providing member service and processing financial transactions. The role maintains a cash drawer, supports branch operations, helps members identify and access relevant financial products and services, and follows applicable credit union policies and regulatory requirements. The position is listed as 30 hours, non-exempt, and pays $21.50 per hour.

Requirements

• High school diploma or GED.
• At least 1 year of prior experience in a cash-handling, service-oriented role.

Nice To Haves

• At least 6 months of experience as a Member Service Specialist I or teller at Golden 1 or another financial institution.

Responsibilities

• Process and audit deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer.
• Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
• Assess members’ needs during transactions and identify opportunities related to Golden 1 products and services; document interactions in EnAct.
• Identify and report suspected fraudulent activity to management and the Financial Investigations department according to procedures.
• Assist with the operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
• Assist MSS III and above with opening and closing responsibilities as needed, and activate the alarm.
• Verify signature cards in ECM and approve check acceptance within assigned limits.
• Maintain the confidentiality of member and credit union information.
• Maintain current knowledge of Golden 1 products, services, teller policies, and procedures.
• Perform additional branch operations responsibilities as needed, including TCR, SBO, and safe deposit box duties.
• Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
• Mentor and advise Member Service Specialist I team members.
• Use consultative dialogue to identify members’ current and future financial needs and document them in EnAct.
• Enroll members in Golden 1 channels, including online and mobile services.
• Refer lending needs to an MSS III and/or business partner.
• Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money-laundering requirements relevant to the position.

Benefits

• Golden 1 describes a total rewards package covering compensation, well-being and work-life balance, career development and growth, rewards and recognition, and diversity, equity, and inclusion.
• Professional development and ongoing training.
• Internal promotion opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED