Hanford Branch - Member Service Specialist II (30 Hours)
About The Position
The Member Service Specialist II works at Golden 1 Credit Union’s Hanford Branch in Hanford, California, providing financial transaction services and member support. The role processes and audits transactions, maintains a cash drawer, assists with branch operations and equipment, and helps members access credit union products and services. Through consultative conversations, the specialist identifies members’ financial needs, documents opportunities in the EnAct system, and connects members with relevant solutions and channels. The position also requires protecting confidential information, identifying and reporting potential fraud, and maintaining knowledge of applicable credit union policies, procedures, and regulations. The position is non-exempt and reports to the Associate Branch Manager. The listed pay rate is $21.50 per hour. The role is scheduled for 30 hours, indicating part-time employment.
Requirements
- High school diploma or General Education Degree (GED).
- At least 1 year of prior experience in a cash-handling, service-oriented role.
Nice To Haves
- At least 6 months of experience as a Member Service Specialist I or in a teller role at Golden 1 or another financial institution.
Responsibilities
- Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
- Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
- Assess members’ needs while processing transactions and identify opportunities to connect them with Golden 1 products or services; document opportunities in EnAct.
- Identify and report suspected fraudulent activity to management and the Financial Investigations department according to procedures.
- Assist with proper operation of ATMs and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
- Assist MSS III and above with opening and closing responsibilities as needed, and activate the alarm.
- Verify signature cards in Enterprise Content Management (ECM) and approve check acceptance within assigned limits.
- Maintain the confidentiality of member and credit union information.
- Maintain current knowledge of Golden 1 products, services, and teller-function policies and procedures.
- Perform additional branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
- Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
- Mentor and advise Member Service Specialist I employees.
- Engage members in consultative dialogue to identify current and future financial needs and document them in EnAct.
- Enroll members in Golden 1 channels, including online and mobile services.
- Refer lending needs to an MSS III or business partner.
- Maintain understanding of state and federal credit union compliance laws and regulations applicable to the position, including bank secrecy and anti-money laundering laws.
Benefits
- Market-competitive and internally equitable total rewards compensation package.
- Programs supporting well-being and work-life balance, career development and growth, rewards and recognition, and diversity, equity, and inclusion.
- Ongoing training and professional development opportunities.
- Internal promotion opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
