Elk Grove Branch - Member Service Specialist III (Full-Time)

Golden 1 Talent Acquisition Team•Elk Grove, CA

22d•$24 - $24

About The Position

Golden 1 Credit Union is hiring a Member Service Specialist III for its Elk Grove Branch. This non-exempt role provides financial transaction services and consultative assistance to members, including processing and auditing transactions, opening accounts, handling consumer loan applications, and referring members to relevant financial services. The specialist maintains a cash drawer, follows established procedures and compliance requirements, protects confidential information, and helps ensure effective branch operations. The position may also involve taking the lead on opening and closing duties when more senior staff are absent, mentoring other specialists, and providing approvals within limits assigned by the Branch Manager. The listed pay is $23.50 per hour.

Requirements

High school diploma or General Education Degree (GED) required.

Nice To Haves

Two or more years of prior experience in a banker role at another financial institution or in a customer relationship-building role preferred.
One or more years as a Member Service Specialist II or in a teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs while processing transactions, identify relevant product and service opportunities, and document them in the EnAct system.
Identify and report suspected fraud to management and the Financial Investigations department in accordance with procedures.
Assist with proper operation of ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
May lead opening and closing responsibilities when MSS IV or higher staff are absent, and activate the alarm.
Verify signature cards in ECM (Enterprise Content Management) and approve signature cards.
Approve check acceptance within assigned limits and provide other approvals within limits assigned by the Branch Manager.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services and teller policies and procedures.
Perform additional branch-operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Mentor and advise MSSI and MSSII team members; develop coaching and leadership skills through observation and training courses.
Engage members in consultative dialogue to identify current and future financial needs and document those needs in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching to help prevent future errors.
Notarize member documents, including certifications of trust.
Collect medallion stamp request information and submit it to MSS IV or higher for approval.
Maintain understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.