Member Services Representative - Moose Lake, MN

Northwoods Credit Union•Moose Lake, MN

3d•$18 - $24•Onsite

About The Position

Northwoods Credit Union is hiring a full-time, entry-level Member Service Representative (MSR/Teller) in Moose Lake, Minnesota. The role is a friendly first point of contact for members, providing exceptional service, building trusted relationships, and helping strengthen members’ financial wellbeing. The representative processes routine financial transactions accurately and efficiently, learns about members’ financial needs, and recommends solutions that support their goals. The position contributes to the credit union’s aim of building lifelong relationships and positive community connections. The starting wage is $18.00 per hour or more depending on experience, with eligibility for incentive pay. The position has a performance-based career path with advancement opportunities. Candidates with relevant credit union or MSR/Teller experience may be considered for MSR II placement and a higher starting wage based on experience. The listed hourly ranges are $16.33–$22.69 for MSR I and $17.20–$23.89 for MSR II. Standard hours are Monday through Friday, 8:30 AM–5:00 PM, with rotating Saturday shifts approximately once per month from 9:00 AM to noon. Weekday shifts are eight hours and may vary between 7:00 AM and 5:30 PM depending on location and assigned schedule. Employment offers are contingent on successful completion of pre-employment screening.

Requirements

High school diploma or equivalent.
Valid driver’s license.

Nice To Haves

Prior customer service or cash-handling experience.
Relevant credit union or MSR/Teller experience; candidates may be considered for MSR II placement and a higher starting wage based on experience.

Responsibilities

Serve as a friendly first point of contact and deliver exceptional service in every member interaction.
Process routine financial transactions accurately and efficiently.
Build trusted relationships and positive connections with members.
Understand members’ financial needs and recommend solutions that support their goals.
Help strengthen members’ financial wellbeing and contribute to positive community experiences.

Benefits

Generous paid time off.
Paid holidays.
Comprehensive medical coverage, including a low-deductible plan option and a high-deductible plan with employer-paid premiums for employees and dependents.
Healthcare Reimbursement Arrangement (HRA) options.
Employer HSA contributions for eligible participants.
Multiple flexible spending account options.
Employer-paid dental insurance.
Employer-paid life insurance.
Employer-paid AD&D insurance.
Employer-paid disability insurance.
401(k) plan with up to 6% employer match.
Profit-sharing potential.
Supplemental insurance options.
Discounted employee loan rates.
Clothing allowance.
Annual bonus potential.
Incentive pay eligibility.