Member Services Representative - Moose Lake, MN

Northwoods Credit Union•Moose Lake, MN

2d•Onsite

About The Position

Northwoods Credit Union is hiring a full-time, entry-level Member Service Representative (MSR/Teller) in Moose Lake, Minnesota. The position offers a starting wage of $18.00 per hour or more depending on experience, with eligibility for incentive pay. Candidates with relevant credit union or MSR/Teller experience may be considered for the MSR II level and may receive a higher starting wage based on experience. The credit union offers a performance-based career path with advancement opportunities as employees develop their skills and expertise. The MSR is the friendly first point of contact for members, providing exceptional service, processing routine financial transactions accurately and efficiently, and learning about members’ financial needs to recommend solutions that support their goals. The role contributes to members’ financial wellbeing and the community by creating positive experiences and building lasting relationships. Standard hours are Monday through Friday, 8:30 AM to 5:00 PM, with rotating Saturday shifts approximately once per month from 9:00 AM to noon. Eight-hour weekday shifts may vary between 7:00 AM and 5:30 PM depending on location and assigned schedule.

Requirements

High school diploma or equivalent.
Valid driver’s license.

Nice To Haves

Prior customer service experience is a plus but is not required.
Prior cash-handling experience is a plus but is not required.
Relevant credit union or MSR/Teller experience may qualify candidates for consideration at the MSR II level and a higher starting wage, based on experience.

Responsibilities

Serve as the first point of contact for members and provide exceptional service.
Process routine financial transactions accurately and efficiently.
Understand members’ financial needs and recommend solutions that support their goals.
Create positive member experiences and build trusted relationships.
Support members’ financial wellbeing and the surrounding community.

Benefits

Generous paid time off.
Paid holidays.
Medical coverage, including a low-deductible plan option and a high-deductible plan with employer-paid premiums for employees and dependents.
Healthcare Reimbursement Arrangement (HRA) options.
Employer Health Savings Account (HSA) contributions for eligible participants.
Multiple flexible spending account options.
Employer-paid dental insurance.
Employer-paid life insurance.
Employer-paid AD&D insurance.
Employer-paid disability insurance.
401(k) plan with up to 6% employer match.
Potential profit sharing.
Supplemental insurance options.
Discounted employee loan rates.
Clothing allowance.
Annual bonus potential.
Incentive pay eligibility.