Member Service Representative - Cherry Hill

Navy Federal • Cherry Hill, NJ

5d • Onsite

About The Position

Provide members and prospective members with the full range of Navy Federal Credit Union products and services, including depository accounts, lending products, and credit and debit cards. Perform moderately complex platform banking functions under supervision while building confidence and independence in the role. The position is eligible for the TalentQuest employee referral program; referred applicants should apply through the system-generated link provided by the referring employee.

The role is based at the Navy Federal Credit Union branch at 2100 Route 38, Cherry Hill, New Jersey 08002. Based on business needs, the position may require working at or permanently transferring to neighboring branches within a reasonable commuting distance. Hours are available Monday through Saturday and are based on business needs.

Requirements

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapting to evolving technologies.
• Effective skill exercising sound judgment and making informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills for engaging with members and colleagues.

Nice To Haves

• Working knowledge of deposit and loan products, services, and operational procedures.
• Customer service experience, preferably in banking or a financial institution.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and strengthen member relationships through education.
• Understand and comply with applicable federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Handle cash and other negotiable instruments properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed