Seasonal Customer Service Representative - Cherry Hill

Nordstrom•Cherry Hill, NJ

13d

About The Position

The Customer Service Representative provides friendly, solutions-focused service as part of the Nordstrom customer experience. The role handles customer interactions from start to finish, including returns and exchanges, order and pickup inquiries, concerns, transactions, and ticketing. Representatives use point-of-sale and store systems, support inventory accuracy, protect customer information, promote Nordstrom Loyalty and other customer and employee experience initiatives, and contribute to a positive team environment. The position may also involve training new hires on POS/register procedures. Hours vary according to business needs, including evenings and weekends. The role requires continuous movement for 6–8 hours per shift and frequent handling of merchandise. The hourly pay range is $17.05–$17.75; pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Seasonal employment is indicated by the job title.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to train others and deliver POS/register training.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, reach to lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Provide friendly service by understanding customer needs and owning interactions from start to finish.
Resolve returns and exchanges and assist with order and pickup inquiries.
Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect the security and privacy of customer information through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and new tools, software, and services that enhance customer and employee experiences.
Train and deliver POS/register instruction to support new-hire onboarding.