Member Service Representative/Teller- Full-Time - Somerset, KY

L&N Federal Credit Union•Somerset, KY

About The Position

The Member Service Representative/Teller is a full-time, non-exempt hourly role reporting to the Branch Manager. The position assists members with financial transactions involving cash and other negotiable instruments, offers financial solutions to member concerns, and uses problem-solving skills to meet members’ needs. The representative helps connect members with appropriate service channels, including member development officers and back-office services, and manages branch vaults, ATMs, and money orders.

Requirements

High school education or GED.
7 months to 1 year of similar or related experience.

Responsibilities

Process member financial transactions, including deposits, withdrawals, and loan payments; sell money orders and travelers checks; and transfer funds as directed.
Inspect and approve checks of $1,000 or more for deposit or cash in accordance with established guidelines.
Welcome members, provide routine information about services, and direct members to appropriate departments.
Assist in training new employees on office or branch procedures and assist with nighttime closing procedures.
Cross-sell credit union services.
Answer department or branch phones promptly.
Balance the cash drawer, conduct daily transactions, and perform routine cash drawer checks.
Work cooperatively with coworkers, maintain a neat work area, and perform other duties assigned by supervisors.
Maintain confidentiality in employee matters and credit union operations.
Manage branch vaults, including balancing the vault, buying cash from other tellers, entering vault totals, and purchasing cash for the vault.
Complete the daily Ceto report.
Open new member share and share draft accounts according to established credit union guidelines and assist members with balancing accounts.