Member Service Representative 1 (Credit Union Teller)

Heritage Family Credit Union • Rutland, VT

5d • Onsite

About The Position

Heritage Family Credit Union is hiring a Member Service Representative I (Credit Union Teller) to serve its Rutland branches. The role provides a high-quality experience to members and coworkers by completing a broad range of transactions promptly, accurately, and professionally. The representative maintains knowledge of credit union products and services, identifies opportunities to explain and cross-sell them, and follows credit union policies and regulatory requirements, including Bank Secrecy Act and anti-money-laundering standards. The position is based in a professional banking environment and requires standing for long periods, working primarily at a workstation or desk in an open office, frequent computer use, and occasional lifting and carrying.

Requirements

• High school diploma or equivalent.
• Cash-handling experience.
• Strong verbal communication and interpersonal skills.
• Problem-solving skills and excellent attention to detail.
• Proficiency in basic math and computer applications.
• High level of integrity and professionalism.
• Ability to stand for long periods, perform repeated computer keyboard motions, and occasionally lift or carry bags of coin weighing up to 50 pounds.

Nice To Haves

• Previous experience in a financial institution, retail, or customer service role.

Responsibilities

• Greet and interact with members in a friendly, professional manner and provide a high-quality experience.
• Handle account inquiries, updates, troubleshooting, deposits, withdrawals, loan payments, transfers, and other transactions promptly and accurately.
• Perform branch and teller-area duties, including working at the drive-up station, opening and closing the branch, arming and disarming alarms, processing night-drop or mail envelopes, assisting with ATM or ITM servicing and maintenance, check scanning, and keeping the teller station stocked, organized, and clean.
• Follow credit union policies, procedures, and regulatory requirements, including Anti-Money Laundering and Bank Secrecy Act requirements.
• Maintain current knowledge of credit union products and services handled or promoted by the role.
• Identify, promote, explain, and cross-sell credit union products and services.
• Balance the cash drawer at the end of each shift using computer-generated reports and a balance sheet; research discrepancies and promptly report them to the Member Service Supervisor and/or AVP, Branch Manager.
• Maintain effective working relationships with area personnel and management, and keep the Member Service Supervisor and/or AVP, Branch Manager informed of significant activities, problems, or concerns.
• Maintain predictable and reliable attendance.
• Perform other duties as assigned.

Benefits

• Paid time off and paid federal holidays.
• Medical, dental, and vision benefits for employees who regularly work 24 or more hours per week.
• 401(k) match.
• Ongoing training opportunities.
• Eight hours of volunteer time with an organization important to the employee.
• Monthly reimbursement for gym membership (up to $25), hobby expenses (up to $25), and fresh local foods (up to $25 on a seasonal basis).
• May be eligible for a variable incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED