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Utah Community Credit Union (UCCU)•South Salt Lake, UT

About The Position

As a Member Service Representative I, you provide accurate, professional, and caring member service while delivering a wide range of banking services. You answer questions, understand and deescalate concerns, resolve requests, and offer needs-based Credit Union products and services that support members’ financial goals. You open and maintain consumer auxiliary accounts, help members with online and mobile banking and branch technology, process account and loan-servicing requests, maintain a balanced cash drawer, and complete transactions, audits, reports, and documentation accurately. You build long-term relationships with new and existing members through courteous in-person, phone, voicemail, text, and email communications. You provide general Credit Union information and guidance on money management and financial matters within the scope of your role, representing UCCU professionally in each interaction. You collaborate with branch employees, area personnel, and management to support smooth branch operations. Duties include attending required meetings, keeping management informed of significant activities or concerns, maintaining a clean and secure work area, and following branch opening and closing procedures. You continue developing your knowledge and performance through assigned training, certification programs, and ongoing education, and stay informed about relevant economic, legal, and regulatory changes. Compensation is based on experience, qualifications, and market alignment. The package includes a competitive base salary, an annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits.

Requirements

High school graduate or equivalent.
One to three years of similar or related experience.
Working knowledge of Credit Union account and loan services, policies, procedures, consumer banking practices, and related legal, regulatory, and documentation requirements.
Excellent member service, communication, and public relations skills.
Professional appearance and attitude.
Analytical, financially minded, and detail-oriented.
Comfort using computer applications and standard business equipment, including a computer, printer, telephone, calculator, and notary stamp when applicable.
Strong typing skills.
Ability to support members and branch operations accurately, efficiently, and professionally.

Responsibilities

Provide accurate, professional, and caring service to members and prospective members.
Answer questions, understand concerns, deescalate issues, resolve requests, and offer needs-based Credit Union products and services.
Open and maintain consumer auxiliary accounts and assist with online and mobile banking and emerging branch technology.
Process deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop deposits, mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes.
Maintain a balanced cash drawer, ensure transaction accuracy, complete audits and supporting documentation, and promptly resolve discrepancies.
Assist with loan servicing, including payoffs, address changes, collateral releases, and payment due date changes.
Build relationships with members through in-person interactions, phone calls, voicemail, text, and email.
Provide general Credit Union information and counsel members on money management and financial matters within the scope of the role.
Work with branch employees, area personnel, and management to support smooth branch operations.
Complete reports and records accurately, attend meetings as required, and inform management of significant activities or concerns.
Maintain a clean and secure work area and follow branch opening and closing procedures safely and precisely.
Develop job knowledge and performance through assigned training, certification programs, and ongoing education; stay informed about relevant economic, legal, and regulatory changes.