Member Service Representative I (Teller)

Directions Credit Union • Lexington, OH

19d

About The Position

The Member Service Representative I (Teller) provides outstanding service to Credit Union members by greeting them, listening to their needs, and finding solutions to their financial needs. The role handles basic teller duties and ensures members are served promptly and professionally. It also involves building member relationships by uncovering needs and suggesting Credit Union products and services.

This is a full-time position offering benefits and generous paid time off available immediately upon hire. The employee will be on a development path toward MSR II, which offers opportunities for learning and greater earning potential.

Requirements

• Enthusiasm and willingness to greet members, listen to them, and find solutions to their financial needs.
• Ability and willingness to build member relationships by actively uncovering needs and suggesting Credit Union products and services.

Responsibilities

• Represent the Credit Union in a courteous and professional manner.
• Operate an online teller terminal to perform transactions, including deposits, withdrawals, check deposits and cashing, and loan payments.
• Process cash advances, cashier’s checks, money orders, government bonds, and similar transactions.
• Open and close accounts daily.
• Process assigned cash and transactions and balance at the end of the day.
• Verify transactions.
• Monitor deposit amounts and examine documents for endorsement and negotiability.
• Detect and resolve discrepancies promptly.
• Ensure members’ requests and questions are promptly resolved, and conduct research as needed.
• Become familiar with Credit Union products and services and suggest or refer members to appropriate departments to help meet their financial needs.
• Maintain confidentiality and security of member account information.
• Maintain security of assigned cash and cash items.
• Perform drive-up teller and night drop functions as assigned.
• Balance the ATM daily as assigned.
• Track sales for the MSR incentive program.

Benefits

• Benefits
• Generous paid time off available immediately upon hire
• Development path toward MSR II, with opportunities for learning and greater earning potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed