Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate for its growing client-facing team. This is a high-touch, relationship-driven role with performance expectations. The associate helps clients understand their options, navigate next steps, and feel supported throughout the process, while being measured on the ability to move clients forward. The role may suit someone with experience in premium customer service, hospitality, or another environment where quality and outcomes are both important. The position is on-site and full-time, with a condensed schedule of three 13-hour shifts. Serenity describes itself as a company delivering advanced, evidence-based solutions and says its client-facing teams are central to the client experience. Employment is contingent on successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and the self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and remain focused on outcomes.
- Strong active-listening skills, including recognizing what people mean beyond their words.
- Ability to manage a high volume of interactions without allowing quality to slip.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium-service environments is strongly preferred.
- Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options using a clear, patient, consultative approach and confidently encourage them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations calmly and persistently, redirecting clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to support a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after the first year.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
