Member Sales Associate

Serenity Mental Health Centers • Layton, UT

13d • Onsite

About The Position

Serenity is seeking a Member Sales Associate for its growing client-facing team. This high-touch, relationship-driven role helps clients understand their options, navigate next steps, and feel supported while encouraging them to move forward. The position has performance expectations and is suited to someone with experience in premium customer service, hospitality, or other environments where service quality and outcomes are both important.

The role is full-time and on-site, with a condensed schedule of three 13-hour shifts. Employment is contingent upon successfully completing a background check and drug screening.

Requirements

• At least 2 years of full-time, high-quality customer-facing experience.
• A track record of meeting goals or performance targets and the self-motivation to continue improving.
• Ability to build trust quickly and help people feel comfortable.
• Ability to handle rejection without taking it personally, learn from it, and remain focused on outcomes.
• Strong active-listening skills, including the ability to understand clients' intended meaning.
• Ability to manage a high volume of interactions without compromising quality.

Nice To Haves

• Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
• Some leadership experience or interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.

Responsibilities

• Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
• Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
• Work toward individual KPIs and contribute consistently and accountably to team performance goals.
• Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without applying pressure.
• Coordinate handoffs between internal teams to maintain a seamless client experience.
• Follow up with clients to maintain momentum and ensure nothing falls through the cracks.

Benefits

• 90% employer-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• 10 PTO days to start, increasing to 15 after the first year.
• 10 paid holidays.
• Significant growth and promotion potential as Serenity expands.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed