Member Sales Associate
About The Position
Serenity is hiring a full-time, on-site Member Sales Associate for its client-facing team. This is a high-touch, relationship-driven position with performance expectations. The associate helps clients understand their options, navigate next steps, and feel supported while encouraging progress toward decisions. The role is suited to candidates with premium customer service, hospitality, or other experience balancing quality and outcomes. The schedule is a condensed work week of three 13-hour shifts. Serenity describes significant growth and promotion potential as the company expands. Employment is contingent upon successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets, with self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively and stay focused on outcomes.
- Strong active listening skills, including the ability to understand what clients mean beyond their exact words.
- Ability to manage a high volume of interactions without reducing quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or a desire to grow into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask relevant questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to keep the client experience seamless.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after the first year.
- 10 paid holidays.
- Significant growth and promotion potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
